CALSEIA recognizes that customer confidence in products and workmanship is key to achieving this mission. CALSEIA has a Code of Ethics that its members must comply with to be considered in good standing. CALSEIA has established an Ethics Committee from its members to investigate complaints from solar customers who have done business with a CALSEIA member.

CALSEIA’s complaint investigation is an open process. Any investigation will be with the full knowledge of all parties involved. A copy of the Complaint will be sent to the company you have named. The company will be given an opportunity to respond to you and to CALSEIA. In the event the company involved in your complaint is not a member of CALSEIA, CALSEIA cannot compel any response from the company.  However, to the extent CALSEIA can respond to complaints in a way that is helpful or informative, CALSEIA will endeavor to do so. Complaints outside of California should seek assistance from a local solar association, or state and local authorities. The Contractor State License Board is an excellent resource in investigating both licensed and unlicensed contractors in California.

Complaints may be investigated by CALSEIA if a complete Authorization to Investigate is received by CALSEIA. CALSEIA will not investigate anonymous complaints.

On behalf of the California Solar Energy Industries Association and its membership, we wish to thank you in advance for your cooperation with our Ethics Conduct Investigation. To most effectively serve all parties involved in the allegation(s), and to assist in resolution, please provide the information requested on the form below. You may return the form by mail or by email addressed to: CALSEIA at 1107 9th St., Suite 820 Sacramento, CA 95814  or info@calseia.org (email is preferred).

Authorization to Investigate  |  CALSEIA Code of Ethics  |  Contractors State License Board